FAQs
Ordering Information
Do I need to create an account to place an order?
You can shop without creating an account by making a purchase as a guest. It will be easier to shop and make purchases if you have an account. You can receive reward points automatically, quickly track orders, review past purchases, and make purchases quickly by saving your card details and address.
How can I ensure my order is submitted in a timely manner?
- Review the information you entered to make sure everything is accurate.
- Make sure the billing address on your order matches the billing address on your credit card statement.
- Somi Threads will send you an email if your payment was denied.
- The CVV number or security code gives you increased protection against credit card fraud. It is the 3 numbers on the signature strip or front of your card.
- Make sure to enter the correct email to receive your order confirmation upon approval of payment
What is the sales tax?
Since items are being shipped from San Diego, California, the sales tax applied will be .0775% for California residents.
How are my fashion items packaged?
Net orders under $75 will be wrapped in tissue paper inside a bag that protects your purchase. Net orders $75 or over will be wrapped inside a magnetic-enclosure rigid reusable gift box. The entire purchase will be shipped inside a shipping box.
Can I make a change after placing my order?
Please contact us immediately at aloha@somithreads.com or 619-800-3005 to notify us of the mistake or change. Construction on your order begins within 24 hours, so it may not be possible to make a change. We will do what we can to help you be satisfied with your order.
How do I know my order has been received?
During checkout, you will be asked to enter an email address. An email will be sent immediately upon verification of valid payment for your order. When your order is shipped, you will receive another email with tracking information.
Can I get the sale price for a fashion item I purchased at full price?
Fashion items purchased before markdowns, discounts, or promotions are not eligible for a price adjustment after purchase.
Shipping & Delivery
Where do you ship?
We ship from California to anywhere in the United States.
When are items shipped?
Items are made to order. A maximum of 5 business days are allocated to complete the order. Then shipping will take a maximum of 3-4 business days. Orders may arrive earlier depending on shipping location and styles ordered.
How are the fashion items shipped?
We ship most orders by US Postal Service or UPS. Orders are mailed from San Diego, California. An email will be sent to confirm your shipment and include a link with the tracking information.
How long does shipping take?
Orders are shipped 3-4-day priority. You may also request 1-2-day shipping for an additional cost.
What is the cost of shipping?
Shipping is free for all orders.
Custom Fashion Items
Clothing items may be customized to your fabric and color combination preferences as available. We are happy to hear how we can best design your request. There may be an additional fee for a custom order. Fabric selections for customized fashions are based on availability. You will be informed of the time needed to create and ship the custom order after discussing your request. Completion time will be dependent on the customizations.
Please contact Somi Threads at aloha@somithreads.com or 619-800-3005 to share your custom ideas.
Get in touch
Have questions about your order, or a general inquiry?
